Returns Policy


Cancellation of Orders

In accordance with the Consumer Contract Regulations 2014, you have the right to cancel your Order for up to 14 days after the day of delivery. At Mend My iPhone we offer 30 days.

In order to cancel your Order, you must notify us by email ( or in writing to our contact address (20 Tamworth Road, York, North Yorkshire, YO30 5GJ) within this 30 day period.

A refund of any monies paid by you to us for the goods that have been returned will be made within 28 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible from the receipt of the returned items, or from receipt of proof of postage.

If you cancel your order you must take good care of the goods and must return them to us at your own expense by recorded delivery within 14 days of cancellation of your order. If the goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage.

The goods must be returned unused with all packaging and seals intact and all fittings and guarantees enclosed.

Damaged or Faulty on Delivery

You should examine the goods upon your receipt of them. If the goods are damaged you must notify us at info@mendmyiphone or by calling us on 07934 062949 within 7 days of your receipt of the goods. We will provide you with full return details. Upon return of the damaged product we will, as appropriate, repair and return the goods to you or deliver replacement goods to you.

If in the unlikely event that the item you have purchased becomes faulty please return the item to us for replacement or refund within 30 days of purchase. 

Product Warranty

All of our supplied goods have a manufacturer supported warranty, warranty times vary so please check on the item descriptions for product warranty length. Should your product fail within this period please notify us at will advise on the specifics of the manufacturer warranty and, as appropriate, repair and return the goods to you or deliver replacement goods to you.

Please note that certain parts of goods are considered as consumable items by the manufacturer. As such damage caused during their use may not be covered and would be considered wear and tear.

Our warranty does not cover damage of any kind, any damaged returns will be disposed of or can be returned for the price of a courier service.

30 day money back guarantee

We at Mend My iPhone offer a 30 day money back guarantee against most of our products and  if you are unhappy with any of our products then you can return them in the same condition they were received in, with undamaged packaging for a full refund. 

Extent of Liability

We make every effort to ensure that goods advertised for sale on the website are described accurately. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

Law and Jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.