By James38 / Blog / / 0 Comments

iPhone Battery

iPhone Battery:

What you need to know:

This was a recent email from a customer… 

“I have noticed recently that my iPhone often gets incredibly hot, especially while/after charging or if using functions such as Bluetooth. This issue seems to have started since I carried out the latest IOS11 software update, so I’m not sure if that would be related to it at all. I’ve read online about some settings to change to help reduce this issue & I have since made a few changes, including turning location services off when not needed, as this seems to help.

However the problem is persisting. Do you think it could be due to my phone now being 2+ years old and maybe in need of a new battery as well?”

This pretty much sums up a lot of the work we now do. We never used to replace batteries maybe 2-3 a week commonly across out business and only really ever in iPhone 5G and 6G and the odd iPad once a month- we are now replacing 4/5 batteries a day (mainly 6 series and 7 series, despite them not being very old their batteries seem to be the worst) and this maybe due to heightened knowledge in the media and facebook groups about it, but also 2 iPads a day (mainly iPad mini and Air 1/2).

Typically apart from what we’ve suggested on our Battery Repairs Page we have phones and iPads now just not turning on. It’s like the battery has just literally died. We pop in a new iPhone battery and it’s back to normal. We’ve recently had an iPad Air2 that c are in for a battery 4 days after the 12 month warranty expired on the one we put in only a year before. We are also seeing batteries we’ve replaced get worn out again after 2-34 months, not commonly but odd as they all come from the same supplier and quite random.

Other faults seem to include and increase in U2 IC or Tristar chips chip repairs. This is the chip than controls the charging port and the battery and tells the phone how the battery is doing and what it needs to do to control the power the phone needs to operate. Sometimes it can just stop working and whatever charger you use it wont accept it, not may charge the iPhone battery really slowly or may work intermittently. We believe that Apple’s hardware and software developers are not working in any alignment and are driving battery technology too hard. Consequently it’s having a detrimental effect on the operating performance of the phone. 

We can replace batteries and we can do board level repairs to have you up and running however it seems amazing the amount we are doing. 5 Tristar repairs a week on iPhones and iPads. Batteries we are buying in ever larger volumes to make sure we have the stock to help. 

The common factor is iOS11 and the iPhone Battery

If you have a iphone or iPad  thats suddenly stopped working its likely its just the battery and w can fix that same day, even iPads. We do a call out, mail in and walk in service to help.

iOS 11.3.1 issues

iOS 11.3.1 issues and copy screens

iOS 11.3.1 issues ?We use original Apple LCD’s – does your repairer?

It maybe something you need to consider when having an aftermarket screen repair done.

Apple are increasingly using their clever software developers to try and stop aftermarket screen repairs.

The latest iOS 11.3.1 issue appears to carry on the theme. Whilst we disagree with their tactics; as we believe in the right to repair – To be able to maintain your own cars, phones, toasters without having to goto the main dealer 40 miles away.

Anyway Mend My iPhone has always used original parts. Our repairs will not fail at a later date,  iOS updates will not have our screens shutting down, going black, having disabled touch . (We have even seen Disabling and re-enabling iPhone 6s home buttons –  that’s been a recent one)

We use original Apple LCD’s. They are Apple products. They are designed to work with all their products. and iOS updates wont stop them working.

Whilst we may not be the cheapest repairer we have always championed original parts and screens for over 2 years now. If you don’t use us ask your repairer for a written guarantee that if the screen fails or becomes disabled via a later iOS update, particularly with the current iOS 11.3.1 issues that you’ll get a replacement screen under warranty. 

Prior to the repair maybe ask if the screens are genuine. Ask to see the screen’s Apple logo.
We trust our screens so much and the quality of our work that we give a 12 month fault warranty.

Who else does that ?

home button not working

Why is my home button not working ?

We must get 2 – 3 calls a week from customers al over the country that have had a screen repair and then their home button has stopped working. There are a lot of different reasons for this. Some we can’t explain and however careful we are we’ve damaged about 4 home buttons as a business in the last 2 years. We’ve replaced all those phones with like for like phones as solution to resolve the issue with the customer, where we believe we may have been at fault. 

But many of the other stories we hear could have been avoided we believe by technicians taking more care to understand the mechanics of the phones they are taking apart, and taking more care with a repair they may not have full confidence in carrying out.

 

Background – what you need to know :

From the iPhone 5s all iPhones have a home button that is coded to the motherboard on the phone it came with. They are paired and cannot be separated for the Touch ID to work and other than by Apple; cannot be repaired. 

 

How is a home button not working after a repair:

There are a number of reasons..

  • The repairer has used a prebuilt screen containing all new small parts and just taken the old broken screen off with it’s original home button and earpiece, backing paste and camera. The button still works as a physical button, but the touch ID will not work as the coding (for the purpose of security) is coded in the original buttons that came with the phone. 
  • That the buttons delicate cabling, particularly at the point where they bend to be clipped to the screen connection are damaged by poor techniques and improper use of equipments when separating it to remove it and put it onto a new screen. A lot of techs use sharp bladed knives to open screens (from what we have seen on YouTube – a place where lots of tech’s get bad ideas from) 
  • some recent iOS updates, noticeably iOS 11 has caused some intermittent issues with both aftermarket screens and touch ID. 

On the iPhone 5 and 6 series if the button is damaged and the Touch ID stops working its not the end of the world. It still works as a physical feature and so really doesn’t bother most users. However on the 7 series if the buttons is damaged it’s pretty much a useless phone. Unless the phone recognises that the button has failed it will not work properly. In fact if you restore the phone back to factory settings and it doesn’t put it’s automatic assist tool up on the screen its almost impossible to solve. 

Once thing to do when you take a phone anywhere is to ask them “can you guarantee my home button will work after the repair ?” and “if it doesn’t – what would your solution be ?” . We replace people’s phones if we make a mistake – we think other repairers should also make that guarantee. But then we always check it’s working prior to starting the work so that there is no doubt as to whether it was working before we start work on it.

If you have a home button that’s not working – what can you do ?

  • If it’s a 5 or 6 series they can be replaced , they wont have the ID but they will work as a home button.
  • if it’s a 7 I’m afraid it’s a trip to Apple if you really want it repaired, and you may as it’s pretty un-functional when it’s broken, but it will be costly as a repair. Best thing to do is speak to the person who repaired your phone and seek compensation or a replacement phone. See our most read article for help here ( Faulty Repairs).

 

 

Genuine Apple emails

Apple last week shared a new support document that’s designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple. Genuine Apple Emails have certain information in and 

In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.

An example of a well-crafted phishing email

Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother’s maiden name, a credit card number, or a credit card CCV code.

Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.

Customers who receive a suspicious email can forward it to reportphishing@apple.com, and any customer who may have entered personal information on a scam website should update their Apple ID password immediately.

Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there’s a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don’t know what to look for.

 

How to Identify legitimate emails from the App Store or iTunes Store

If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store, or Apple Music purchase is legitimate, these tips may help.

 

Scammers often try to trick you into sharing personal or financial information by sending you messages or links to websites that might look like they’re from Apple, but their actual purpose is to steal your account information. Some phishing emails will ask you to click on a link to update your account information. Others might look like a receipt for a purchase in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make.

Never enter your account information on websites linked from these messages, and never download or open attachments included within them.

Is this email legitimate?

If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.

Genuine purchase receipts—from purchases in the App Store, iTunes Store, iBooks Store, or Apple Music—include your current billing address, which scammers are unlikely to have. You can also review your App Store, iTunes Store, iBooks Store, or Apple Music purchase history.

Emails about your App Store, iTunes Store, iBooks Store, or Apple Music purchases will never ask you to provide this information over email:

  • Social Security Number
  • Mother’s maiden name
  • Full credit card number
  • Credit card CCV code

Learn more about phishing and other scams.

Update your account info safely

If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad, or iPod touch; in iTunes or the App Store on your Mac; or in iTunes on a PC.

To update your password for the Apple ID that you use for purchases, do so only in Settings on your device or at appleid.apple.com.

Learn more about security and your Apple ID.

If you received or acted on a likely phishing message:

If you received a suspicious email, please forward it to reportphishing@apple.com. If you’re on a Mac, select the email and choose Forward As Attachment from the Message menu.

If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.

 

 

 

imend York Phone repair
By James38 / Blog / / 0 Comments

iMend York Technician Rewarded For Exceptional Service

One of iMend’s senior area technicians has been awarded with the  ‘iTech of the Week’ Award for providing an outstanding service to all customers and clients.

iMend York Technician James Thompson, who owns Mend My iPhone, has been rewarded for his hard work and commitment to iMend.com. He was pleased with his recent accolade;

“Feeling very proud to have been awarded iMend York Technician of the week. Regardless of awards we go out everyday to give the absolute best in customer service and solutions we can to get people back up and running; with the least disruption and to have been recognised for this has made our day. Thanks to iMend’s team and their customers.”

James has been part of the iMend service for just over a year, working  as an experienced iTech reaching main areas in York and neighbouring villages. Over time, he has consistently provided an exceptional service to each and every customer.

Our top iTech has also attended iMend’s accredited training programme – Level 3 Advanced Technician to enhance his knowledge on technical practices such as micro- soldering, charging port replacements and BGA rework, becoming an expert in his field.

Because of technicians like James, iMend.com have become one of the leading Mobile Phone Repair services in the UK. Over the past year, all areas in Great Britain saw an unbelievable increase in repair numbers for both the mail-in and call-out service.

iMend have talented technicians dotted across the whole of the UK, ready to fix your Mobile Phone or Tablet at a time and place that suits you. Just click below to book your repair today.

 
 
We cover iMend York and throughout Yorkshire across to Hull and you can book us via their website at www.imend.com
 
iPhone 8 screen repair

iPhone 8 Screen Replacement – A Technician’s Guide from iMend

iPhone 8 Screen Repair
 

At the end of last year, we added the iPhone 8 / 8 to our website. The number of repairs for both devices have rapidly increased since the turn of the New Year with (as you can expect) screen replacements topping our most popular repairs list.

With this in mind, it would only be right to show our customers the detailed process our highly skilled technicians undertake when completing an iPhone 8 Plus screen (similar to iPhone 8 Screen repair) replacement:

iPhone 8 Plus Screen Replacement – A Technician’s Guide
Step 1 – Opening The Screen

Start by removing the screws from either side of the charging port. This will effectively loosen the the display assembly and allow the technician to wedge the iSesamo tool in between the framework and the display screen.

With the iPhone 8 being IP67 water resistant, trying to pry open the device can be rather tricky due to the amount of adhesive and gaskets contained in the device. It’s considerably harder to open then that of previous models.

Use the iSesamo tool to slide between the two compartments, splitting the adhesive and releasing the screen from the frame. The device should now open.

Step 2 – Disconnecting The Battery

On first glance, it’s obvious that Apple have decided to swap their tricky tri-point screws for dinky phillip-head (JIS)screws. Besides the change in screws, disconnecting the battery in this device is exactly the same procedure as the iPhone 7 .

Firstly, remove the lower display bracket securing the FPC connectors. There are four screws to remove in total, in order to prevent long screw damage (check our iPhone 7 screen replacement guide) in future steps, it’s advised to leave all screws in a memorable order. There are three different sized screws within this step, ensure that the screws go in the hole they came from.

Do not proceed with the repair until the battery is disconnected. Attempting a screen replacement while still connected to the battery can be costly, risking the chance of damaging the fresh new screen. Although there is a very slim chance of this happening, its better to be safe than sorry.

Now that the battery has been disconnected, use the spludger to disconnect the battery connector. Be careful when performing this operation, if you were to remove the connectors forcefully there is a strong risk of ruining the connection between the battery and the logic board.

Step 3 – Disconnecting The Display Assembly 

Now there is no power charging around the device, it’s safe to disconnect the display assembly from the motherboard. All iMend technicians use a plastic spludger when disconnecting the display assembly. Do not use too much force when prying the connectors, as it is easy to damage the connection between the motherboard and screen.

Disconnect the display connector situated at the lower end of the device. Once this is done, the display cable below becomes visible. The same procedure is used to disconnect the second cable.

Once the lower display cables have been disconnected, the tri-point screwdriver makes a cameo appearance to remove the two screws (1.0 mm and 1.2 mm) securing the upper bracket. Now use the plastic spludger to disconnect the top ribbon from the motherboard.

Step 4 – Removing Home Button/Touch I.D.

 

There are three screws securing the bracket and one directly in the centre of the home button. Once the screws are removed, the bracket will become loose again. The connector situated to the left of the home button must then be disconnected. Gently push under the display screen, then lift to remove the home button.

Step 5 – Removing Earpiece Speaker

The earpiece speaker is situated at the top of the device. Once the 1.7mm and two 2.6mm screws are removed, use tweezers to detach the bracket. Use the tweezers again to move the camera out of the way of the earpiece speaker.

Two small phillip screws either side of the speakers will become visible. Use a dedicated screwdriver to remove these screws, detaching the earphone speaker.  Remove the speaker with your tweezers.

Step 6 – Removing Front Camera and Sensory Cable

Once the earpiece speaker has been removed, lift the sensory cable out of the recess with the plastic spludger. This fragile cable is attached by extremely strong adhesive which ultimately could damage the component if removed with too much force. If needs be, heat the display assembly to make this step easier.

The pick tool is then pushed under the cable and then moved towards the screw posts. The housing is then lifted, popping the cable out of the plastic posts. The camera and sensory cable is now removed from the back of the display assembly.

Step 7 – Removing LCD Shield

 

There are six screws that attach the LCD shield to the display assembly. Once the six screws are removed, put display assembly onto a heat tray.

Step 8 – Applying LCD Shield To The New Screen

After the LCD shield has been cleaned, reapply the screws previously used on the broken display screen.

Step 9 – Re-Installing The Home Button

Re- installing the home button is by far the most challenging part of the repair. The connector situated to the left of the home button must be re connected using the plastic spludger. This must be done with precision, if re-attached incorrectly, the home button/touch I.D will no longer work, leaving the mobile unusable.

Step 10 – Transplanting The Earpiece Speaker, Front Camera, Sensory Cable And Flex Assemblies

IMG_20180109_103336

Transfer the flex over to the new display assembly helping the camera sit snug.

The earpiece speaker will now fit perfectly into the assembly. Once fitted, the front camera will bend back into place.  Place the bracket back into position in order to keep the camera safe and secure.

Step 11 – Reattaching The Sensory Panel

The sensory connector must be reattached to the motherboard with precision. If the connector is pressed with force there is a high chance of the bending the component. Often leading to dead pixels on the screen or an unresponsive display.

Step 12 – Reconnecting The Battery

Once the battery is connected, reattach the bracket to help secure the battery connectors. To attach the bracket correctly, ensure that the screws are placed in the correct holes. If screwed incorrectly,  long screw damage can occur, destroying the phone beyond economical repair.

Step 13 – Fixing The New Screen

Once the battery has been connected, the screen pops back into it’s location clips, a much easier process then that of the iPhone 7 . The final two screws either side of the charging port can now be added.

As the guide indicates, repairing such a highly valued device should always be undertaken by an expert. With a number of challenging procedures (particularly the home button and the transplanting of the camera) it would be a huge risk to perform this repair without the expert knowledge and experience of repairing iPhone devices.

Interested in getting your iPhone fixed by iMend? Click here to view their range of repairs. Of course if you book iPhone repairs with them in the North and East Yorkshire region it will be us, Mend My iPhone, that come to you as we are an iMend Approved Technician.

 

A direct link to their amazing article written by iMEND about iPhone 8 Screen repair

https://www.imend.com/blog/iphone-8-plus-screen-replacement-a-technicians-guide/

iPhone Battery Replacement Mend My iPhone, York
By James38 / Blog / / 2 Comments

Apple Battery Replacement

This is a copy and paste of Apple’s press release regarding it’s iPhone Battery

 

December 28, 2017
A Message to Our Customers about iPhone Battery and Performance
We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.
First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.
How batteries age
All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging process.
Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the industry.
A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations.
To help customers learn more about iPhone’s rechargeable battery and the factors affecting its performance, we’ve posted a new support article, iPhone Battery and Performance.
It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.
Preventing unexpected shutdowns
About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.
Customer response to iOS 10.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2.
Of course, when a chemically aged battery is replaced with a new one, iPhone performance returns to normal when operated in standard conditions.
Recent user feedback
Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations. Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.
We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.
Addressing customer concerns
We’ve always wanted our customers to be able to use their iPhones as long as possible. We’re proud that Apple products are known for their durability, and for holding their value longer than our competitors’ devices.
To address our customers’ concerns, to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions, we’ve decided to take the following steps:
Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.
Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.
As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.
At Apple, our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted.

How we can help

We replace iPhone batteries at your home or workplace with our go-to repair service. The full repair takes approx 15 minutes prices and you can see our price page here

patently apple screen protection for iphone
By James38 / Blog / / 0 Comments

Patently Apple website is worth a visit for apple fanatics

www.patentlyapple.com is a must for any Apple Fan wanting to see what they have patented. I know !!

 

I’ve only just discovered it and it goes way back but way upto date too. There are some fantastic articles on there. From folding phone technology to making the Apple Pencil work with the Apple iPhone.

or have you heard of the Apple Watch Scribble Surface described on patently apple or my least favourite that’ll put Mend My iPhone out of business, the Apple Files Patent for Active Surface iDevice Protection

 

This is an extract from the blog at patently apple…

screen protection for iphone

 

Apple has been working on ways to protect iDevices from a fall going back to 2011 when the iPad was first introduced said patently apple. They won their first patent for this invention back in 2016. Another detailed patent for free fall protection was filed back in 2013. Today the US Patent & Trademark Office published another patent application from Apple relating to free fall protection covering “active surface protection.”

 

Apple’s invention specifically covers a portable electronic device that includes one or more bumpers that are operable to transition between a stowed position and a deployed position.

 

In the deployed position, the bumpers may be proud of one or more surfaces of the portable electronic device that the bumpers are not proud of in the stowed position. The bumpers may protect the surfaces from impact when proud of those surfaces if the portable electronic device contacts a surface, such as when the portable electronic device is dropped.

 

The bumpers may form portions of side corners or other portions of the portable electronic device in the stowed position. In transitioning from the stowed position to the deployed position, the bumpers may rotate and/or translate.

 

Apple’s patent FIG. 1B noted below depicts an environment after the user drops the first example portable electronic device and the bumpers transition to a deployed position to protect the surfaces of the portable electronic device from impacting the structure. The other patent figures show various styles of protective bumpers and a flowchart.

 

 

Christmas uk main in dates

UK Mail in Repairs

In case you were sending us any uk mail in repairs at this time of year please have a look at the attached Royal Mail posting dates to make sure you can get out to us in time.

Sadly we cannot guarantee the return dates this close to Christmas but more than happy to accept the repairs to get them underway and back to you as soon as possible.

We are working across Christmas and will publish our dates tomorrow so that you know how and when you can get us.

Christmas uk main in dates

 

 

iPhone Call out repair partners in Hull

Hull iPhone Repairs work with us as a repair partner

 

We like working with other businesses in other areas of the country as we get calls from all over the place and it’s always good to know a recommended repair partner to send them to if you need an iPhone call out repair.

iPhone Screen Repairs Hull operate in a very similar way to us and have the same, work strategies. If you happen to live in Hull we can highly recommend them for their same day call out ability to get to you wherever you are.