Apple last week shared a new support document that’s designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple. Genuine Apple Emails have certain information in and
In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.
Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother’s maiden name, a credit card number, or a credit card CCV code.
Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.
Customers who receive a suspicious email can forward it to firstname.lastname@example.org, and any customer who may have entered personal information on a scam website should update their Apple ID password immediately.
Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there’s a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don’t know what to look for.
How to Identify legitimate emails from the App Store or iTunes Store
If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store, or Apple Music purchase is legitimate, these tips may help.
Scammers often try to trick you into sharing personal or financial information by sending you messages or links to websites that might look like they’re from Apple, but their actual purpose is to steal your account information. Some phishing emails will ask you to click on a link to update your account information. Others might look like a receipt for a purchase in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make.
Never enter your account information on websites linked from these messages, and never download or open attachments included within them.
Is this email legitimate?
If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.
Genuine purchase receipts—from purchases in the App Store, iTunes Store, iBooks Store, or Apple Music—include your current billing address, which scammers are unlikely to have. You can also review your App Store, iTunes Store, iBooks Store, or Apple Music purchase history.
Emails about your App Store, iTunes Store, iBooks Store, or Apple Music purchases will never ask you to provide this information over email:
- Social Security Number
- Mother’s maiden name
- Full credit card number
- Credit card CCV code
Learn more about phishing and other scams.
Update your account info safely
If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad, or iPod touch; in iTunes or the App Store on your Mac; or in iTunes on a PC.
Learn more about security and your Apple ID.
If you received or acted on a likely phishing message:
If you received a suspicious email, please forward it to email@example.com. If you’re on a Mac, select the email and choose Forward As Attachment from the Message menu.
If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.