Apple screen repairs - genuine screen warning

Wednesday, 15 July 2020  |  Admin




Apple's genuine screen warning, on the lock screen of an iPhone

Soon after Apple offered genuine parts to repair shops, the iPhone maker is discouraging at-home repair with yet another warning about non-genuine part, this time, it’s screens.
Starting with iOS 13.1 and iPhone 11 models (the 11, Pro, and Pro Max), your phone will report if it has a third-party screen: “Unable to verify this iPhone has a genuine Apple display.” It starts as a persistent message on your lock screen, lasting for four days. After that, the warning lodges itself in the Settings for 15 days, and then in Settings > General > About after that. It’s also added to your “device information,” so that Apple staff can see it.
This warning, similar to the recent addition of battery warnings, happens even if you swap a genuine Apple screen from one phone to another. To avoid the warning, you have to have a genuine Apple display installed by a certified Apple technician, independent or otherwise. The warning doesn’t seem to affect operation—other than the loss of True Tone, which occurs with any display swap not performed by Apple or using specialty chip programming tools.
We’ve tested this with genuine parts on iPhone 11 models. The warnings were not present in iOS 13.0 or the beta for iOS 13.1, but they show up when you change out screens with the final version of 13.1 installed. We used screens from the same models of iPhone 11, just days old, but without the software verification tools available to Apple-certified technicians, our units had warnings about a “genuine Apple display.”
We even swapped the Face ID hardware from an iPhone’s original display to the replacement, hoping that would convince the phone that it still had its original screen, but the screen warning remained. It seems that Apple cryptographically pairs each screen to the iPhone it ships on.
On its own, though, this move does help clean up some darker corners of the iPhone secondary markets. If you weren’t sure whether the iPhone you bought at a remarkable price, or had repaired cheaply, was hacked together, now you can tell (in case the Face ID and True Tone warnings weren’t obvious). Apple has many other warnings about non-genuine screens, including touch response, brightness and color issues, and how bad repair work could “result in injury."
That gets at another problem: This warning is not about the quality of a part, it’s just a “Beware” sign hung on a non-OEM component. Verifying the quality of a component is good, and we welcome that kind of customer advocacy. But it would be much better to know why a screen, or a battery, or any other part is good or not.
More broadly, this restriction is the kind of gradual progression toward repair fear and uncertainty we were afraid we’d see after Apple’s independent repair program announcement. It allows Apple to further restrict the repair market to those who buy their parts and sign up for their certification.
While the warning is something that eventually recedes into your settings, it fits with the battery warnings, the tricky transfer of Face ID or Touch ID hardware, and True Tone transfers into a general sense that third-party or DIY repair isn’t worth it. Apple could do more to make tools available to technically savvy consumers to get around these roadblocks, especially if they’re willing to buy genuine parts
The reality is that even when we fit genuine screens, even if we copy the serial numbers from your old screen t to the new screen (an original refurb screen - meaning all the Apple parts apart from the glass the is not detectable anyway) is considered to be non genuine. We have a very secure screen supplier and we know the parts are genuine. Years of experience has taught us to know and recognise any that aren't - however we have used the same supplier for 5 years and know and trust them and their supply chain. But Apple's software is designed to make us look like we haven't fitted an Apple screen. The only was you will have a repair done without this 'nag' screen is by having it done at an Apple Store where they use a Horizon machine to re-code the screen to the motherboard and ultimately their own server.
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