What you need to know:
This was a recent email from a customer…
“I have noticed recently that my iPhone often gets incredibly hot, especially while/after charging or if using functions such as Bluetooth. This issue seems to have started since I carried out the latest IOS11 software update, so I’m not sure if that would be related to it at all. I’ve read online about some settings to change to help reduce this issue & I have since made a few changes, including turning location services off when not needed, as this seems to help.
However the problem is persisting. Do you think it could be due to my phone now being 2+ years old and maybe in need of a new battery as well?”
This pretty much sums up a lot of the work we now do. We never used to replace batteries maybe 2-3 a week commonly across out business and only really ever in iPhone 5G and 6G and the odd iPad once a month- we are now replacing 4/5 batteries a day (mainly 6 series and 7 series, despite them not being very old their batteries seem to be the worst) and this maybe due to heightened knowledge in the media and facebook groups about it, but also 2 iPads a day (mainly iPad mini and Air 1/2).
Typically apart from what we’ve suggested on our Battery Repairs Page we have phones and iPads now just not turning on. It’s like the battery has just literally died. We pop in a new iPhone battery and it’s back to normal. We’ve recently had an iPad Air2 that c are in for a battery 4 days after the 12 month warranty expired on the one we put in only a year before. We are also seeing batteries we’ve replaced get worn out again after 2-34 months, not commonly but odd as they all come from the same supplier and quite random.
Other faults seem to include and increase in U2 IC or Tristar chips chip repairs. This is the chip than controls the charging port and the battery and tells the phone how the battery is doing and what it needs to do to control the power the phone needs to operate. Sometimes it can just stop working and whatever charger you use it wont accept it, not may charge the iPhone battery really slowly or may work intermittently. We believe that Apple’s hardware and software developers are not working in any alignment and are driving battery technology too hard. Consequently it’s having a detrimental effect on the operating performance of the phone.
We can replace batteries and we can do board level repairs to have you up and running however it seems amazing the amount we are doing. 5 Tristar repairs a week on iPhones and iPads. Batteries we are buying in ever larger volumes to make sure we have the stock to help.
The common factor is iOS11 and the iPhone Battery
If you have a iphone or iPad thats suddenly stopped working its likely its just the battery and w can fix that same day, even iPads. We do a call out, mail in and walk in service to help.
iOS 11.3.1 issues ?We use original Apple LCD’s – does your repairer?
It maybe something you need to consider when having an aftermarket screen repair done.
Apple are increasingly using their clever software developers to try and stop aftermarket screen repairs.
The latest iOS 11.3.1 issue appears to carry on the theme. Whilst we disagree with their tactics; as we believe in the right to repair – To be able to maintain your own cars, phones, toasters without having to goto the main dealer 40 miles away.
Anyway Mend My iPhone has always used original parts. Our repairs will not fail at a later date, iOS updates will not have our screens shutting down, going black, having disabled touch . (We have even seen Disabling and re-enabling iPhone 6s home buttons – that’s been a recent one)
We use original Apple LCD’s. They are Apple products. They are designed to work with all their products. and iOS updates wont stop them working.
Whilst we may not be the cheapest repairer we have always championed original parts and screens for over 2 years now. If you don’t use us ask your repairer for a written guarantee that if the screen fails or becomes disabled via a later iOS update, particularly with the current iOS 11.3.1 issues that you’ll get a replacement screen under warranty.
Prior to the repair maybe ask if the screens are genuine. Ask to see the screen’s Apple logo.
We trust our screens so much and the quality of our work that we give a 12 month fault warranty.
Who else does that ?
Why is my home button not working ?
We must get 2 – 3 calls a week from customers al over the country that have had a screen repair and then their home button has stopped working. There are a lot of different reasons for this. Some we can’t explain and however careful we are we’ve damaged about 4 home buttons as a business in the last 2 years. We’ve replaced all those phones with like for like phones as solution to resolve the issue with the customer, where we believe we may have been at fault.
But many of the other stories we hear could have been avoided we believe by technicians taking more care to understand the mechanics of the phones they are taking apart, and taking more care with a repair they may not have full confidence in carrying out.
Background – what you need to know :
From the iPhone 5s all iPhones have a home button that is coded to the motherboard on the phone it came with. They are paired and cannot be separated for the Touch ID to work and other than by Apple; cannot be repaired.
How is a home button not working after a repair:
There are a number of reasons..
- The repairer has used a prebuilt screen containing all new small parts and just taken the old broken screen off with it’s original home button and earpiece, backing paste and camera. The button still works as a physical button, but the touch ID will not work as the coding (for the purpose of security) is coded in the original buttons that came with the phone.
- That the buttons delicate cabling, particularly at the point where they bend to be clipped to the screen connection are damaged by poor techniques and improper use of equipments when separating it to remove it and put it onto a new screen. A lot of techs use sharp bladed knives to open screens (from what we have seen on YouTube – a place where lots of tech’s get bad ideas from)
- some recent iOS updates, noticeably iOS 11 has caused some intermittent issues with both aftermarket screens and touch ID.
On the iPhone 5 and 6 series if the button is damaged and the Touch ID stops working its not the end of the world. It still works as a physical feature and so really doesn’t bother most users. However on the 7 series if the buttons is damaged it’s pretty much a useless phone. Unless the phone recognises that the button has failed it will not work properly. In fact if you restore the phone back to factory settings and it doesn’t put it’s automatic assist tool up on the screen its almost impossible to solve.
Once thing to do when you take a phone anywhere is to ask them “can you guarantee my home button will work after the repair ?” and “if it doesn’t – what would your solution be ?” . We replace people’s phones if we make a mistake – we think other repairers should also make that guarantee. But then we always check it’s working prior to starting the work so that there is no doubt as to whether it was working before we start work on it.
If you have a home button that’s not working – what can you do ?
- If it’s a 5 or 6 series they can be replaced , they wont have the ID but they will work as a home button.
- if it’s a 7 I’m afraid it’s a trip to Apple if you really want it repaired, and you may as it’s pretty un-functional when it’s broken, but it will be costly as a repair. Best thing to do is speak to the person who repaired your phone and seek compensation or a replacement phone. See our most read article for help here ( Faulty Repairs).